Royal Coach Tours (“Royal Coach,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (royal-coach.com) or use our services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with our practices, please discontinue use of our site and services.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
- Contact details: name, email, phone number, mailing address.
- Booking information: trip details, group size, pickup/drop-off locations, payment preferences.
- Account information: if you create an account with us, we may collect login details.
- Communication: records of correspondence (emails, calls, chat messages).
b. Information Collected Automatically
- Device information: IP address, browser type, operating system, referral URLs.
- Usage data: pages visited, time spent on site, clicks, and interactions.
- Cookies & tracking technologies: small data files used to enhance your browsing experience and measure performance.
c. Information from Third Parties
- Referral partners, affiliates, or travel agencies may share booking details.
- Analytics providers (e.g., Google Analytics, Google Tag Manager).
2. How We Use Your Information
We use collected information for purposes including:
- Processing reservations and providing transportation services.
- Responding to inquiries, quotes, and customer service requests.
- Improving website functionality, performance, and user experience.
- Sending service updates, promotions, or newsletters (with opt-out option).
- Complying with legal obligations, preventing fraud, and enforcing agreements.
3. Sharing & Disclosure of Information
We may share your information with:
- Service providers: payment processors, IT support, marketing platforms.
- Business partners: affiliates or vendors assisting with reservations or logistics.
- Legal authorities: when required by law, subpoena, or government request.
- Corporate transactions: in case of a merger, sale, or transfer of business assets.
We do not sell your personal information to third parties.
4. Cookies & Tracking Technologies
Royal Coach uses cookies, pixels, and analytics tools to:
- Remember preferences and improve website usability.
- Analyze traffic and site performance.
- Deliver relevant advertising (remarketing campaigns).
You can control cookies through your browser settings, though disabling them may affect site functionality.
5. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purpose for which it was collected.
- Comply with legal, tax, and regulatory requirements.
- Resolve disputes and enforce agreements.
6. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access & Correction: request access to or correction of your personal data.
- Deletion: request deletion of your personal data (subject to retention laws).
- Opt-Out: decline marketing emails or targeted advertising.
- Data Portability: request a copy of the personal information we hold about you.
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights, including the right to know what personal information we collect and the right to opt out of the sale or sharing of personal data.
To exercise these rights, please contact us at privacy@royal-coach.com or call (408) 279-4801.
8. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will delete it promptly.
9. Third-Party Links
Our website may include links to third-party sites (such as partner hotels, event venues, or affiliates). We are not responsible for the privacy practices or content of these external websites.
10. International Users
If you access our website outside the United States, please note that your information may be transferred to and stored in the U.S. By using our services, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted to this page with a new “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Royal Coach Tours
630 Stockton Ave, San Jose, CA 95126
Phone: (408) 279-4801
Email: privacy@royal-coach.com